Ethics Complaints, Arbitration Requests, and Related Information

REALTORS® are different from non-member licensees in that they voluntarily subscribe to a strict Code of Ethics. If you believe that a REALTOR® has violated one or more Articles of the Code of Ethics, you can file an ethics complaint alleging a violation(s) through the local association of REALTORS® where the REALTOR® holds membership, or participates in a REALTOR® association-owned/operated MLS. You may search for a member's local affiliation here.

In addition, REALTORS® agree as a condition of membership to arbitrate contractual disputes and specific non-contractual disputes as provided for in Article 17 of the NAR Code of Ethics.

Below are several resources to help you understand what filing and processing an ethics complaint and arbitration request entails, and the general process you can expect when filing an ethics complaint or arbitration request with a local association of REALTORS®.


Code of Ethics - View the current NAR Code of Ethics here

Before You File an Ethics Complaint - This brochure explains alternatives to consider before filing an ethics complaint, as well as what to expect after filing a complaint.

Initiating an Ethics Hearing - Procedures for processing complaints alleging violations of an Association's bylaws.

Ethics Form - View or download form for initiating an ethics complaint.


Duty to Arbitrate - From Part Ten, Section 43 of The Code of Ethics & Arbitration Manual.

Arbitrable Issues - From Appendix I to Part Ten of The Code of Ethics & Arbitration Manual.

Arbitration Forms - View or download forms for filing an arbitration request

Member Form

Non Member Form

Mediation Form

NAR Code of Ethics and Professional Standards Policy Site

Pathways to Professionalism

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